Last updated on 27/05/2026

Superb Hygienic Disposals believes in providing reliable and transparent Services to all customers and strives to address customer concerns fairly. Under this policy:

• Cancellation requests for the Services will be considered only if made before the scheduled service commencement or before deployment of collection vehicles/manpower. Once the service schedule, route planning, manpower deployment, or process has been initiated, cancellation requests may not be entertained.
• The Services involve time-sensitive and operational commitments, cancellations after service execution or collection shall not be eligible for refunds.
• In case of any service deficiency, missed pickup, delay, or issue related to collection and services, customers should report the matter immediately to our Customer Service Team for review and resolution.
• If a customer believes that the services provided are not in accordance with agreed standards or contractual obligations, the complaint should be submitted within 7 days from the date of service. The Customer Service Team will investigate the matter and take appropriate action.
• Refunds, if approved after review and verification by Superb Hygienic Disposals, shall be processed within 10–15 working days and credited through the original payment method or other approved modes.
• No refunds shall be applicable for delays or service interruptions arising due to force majeure events, government restrictions, natural calamities, strikes, or circumstances beyond the Company’s reasonable control.
• In case of annual service contracts, subscription plans, or long-term agreements, cancellation and refund terms may be governed separately under the executed agreement terms and conditions.

For any cancellation or refund-related queries, customers may contact our customer support team.

We selected 7 days complaint window and 10–15 working days refund processing from your options, which usually fit service businesses better.